Return & Refund Policy

YOUR SATISFACTION IS OUR PRIORITY

We stand behind every product we sell with our 30-Day Love Your Switch Guarantee.

If you are not completely satisfied with your purchase, contact us within 30 days of delivery and we will make it right — either with a replacement or a full refund.

How to request a return:

  1. Email us at hello@terranest.shop with your order number
  2. Tell us what went wrong — we appreciate your honest feedback
  3. We will respond within 24 hours with a solution

Please note: Items must be unused and in original packaging for a full refund. If a product arrived damaged or defective, we will replace it at no cost to you — no need to return the damaged item.

We want your switch to sustainability to feel completely risk-free.